If a delivery customer isn’t home, follow the delivery instructions provided by the customer, delivery platform or client. This may include contacting the customer, using an approved safe place or following an alternative delivery process.
When a delivery cannot be completed immediately, clear communication and accurate delivery updates are important. Keeping delivery information up to date helps customers understand the status of their order and can reduce unnecessary delays.
Key actions may include:
Checking customer delivery instructions
Contacting the customer where required
Following approved safe-place procedures
Recording accurate delivery information
Updating the delivery platform with the correct status
Managing missed deliveries efficiently helps maintain delivery reliability, improves customer confidence and supports a positive delivery experience. Real-time visibility and accurate delivery updates are important parts of successful courier operations.