What to do if your vehicle breaks down mid-job

If your vehicle breaks down during a delivery, ensure you are stopped in a safe place then contact the customer to let them know about a delay.

Key Actions:

• Contact the customer promptly and politely to explain the delay

• Follow the delivery platform’s process for reporting breakdowns and issues

• Provide clear updates until the situation is resolved

Most delivery platforms have support procedures in place to help manage delays and protect both drivers and customers.

Being prepared for unexpected situations, remaining calm and providing clear and regular updates helps to minimise disruption